Information you provide
This may include your name, work email, phone number, organisation, enquiry details, and correspondence.
Data handling at Willen Insight
Privacy Policy
We explain what personal data we collect, why we use it, and the choices available to you. This policy applies to our data intelligence and business insights services in the United Kingdom.
Policy sections
Clear rules for personal data
Willen Insight uses personal data to respond to enquiries, provide agreed business insights, manage client relationships, and meet legal duties. We keep collection focused on a clear purpose. This policy was last updated on 1 June 2025.
Who controls your data?
Willen Insight is the controller for personal data used through this website and our direct services. Our registered contact address is Willen Road, Milton Keynes, MK16 0DE, United Kingdom.
UK
Our primary operating context is the United Kingdom.
Clear
Each use of personal data has a defined business or legal purpose.
Direct
You can contact us about your information without using a portal.
We collect information you give us, information created when you use our website, and details needed to deliver a contract. We do not ask for sensitive information unless there is a clear lawful reason and suitable protection.
Service information
Client project records may include business data supplied for analysis, subject to agreed instructions.
Website activity
Technical details such as device type, browser, approximate location, and page activity may be recorded.
Why we use it
We use data to answer requests, provide services, improve the site, prevent misuse, and keep records required by law.
We protect personal data through access controls, sensible retention, secure working practices, and supplier checks. Access is limited to people who need the information for an agreed task.
Collect with purpose
We gather information relevant to a stated service, enquiry, or legal requirement.
Limit access
Permissions and working procedures help keep client and contact information restricted.
Retain sensibly
We keep information only for as long as the purpose, contract, or law requires.
You have rights over personal data held about you. Some rights depend on the lawful basis and circumstances. We normally respond within one month, although complex requests may take longer where the law permits.
Access
You can ask for a copy of your personal data and information about how it is used.
- Request a clear explanation of processing.
- We may need to verify your identity.
Correction
You can ask us to correct incomplete or inaccurate information.
- Tell us which detail needs changing.
- Include the accurate replacement where possible.
Deletion or restriction
You can ask for deletion or for processing to be restricted in specific circumstances.
- We assess the request against our legal duties.
- Some records must be retained.
Contact and complaints
Write to [email protected] to exercise a right or ask about this policy.
- You can complain to the Information Commissioner's Office.
- ICO guidance is available at ico.org.uk.
Responsible practice
Good data work starts with trust.
Purpose-led collection
UK privacy framework
Human contact route
"The policy gave our team a clear route for raising questions about client information."
Nhlanhla Erpen, Operations Lead
"We understood what data was needed, how it was used, and who could help when we needed clarification."
Shanila Medlin, Finance Manager
Privacy questions
Speak with Willen Insight
Send a question about this policy or your personal data. Please avoid including confidential information in your first message.
[email protected]
+44 7824 619931
Willen Road, Milton Keynes, MK16 0DE